'It is not in the selling that the great salesmanship talents remain, it is in supporting
passionately what you have sold and being there to support your client when the going
gets tough. '
We successfully purchased an EC120B for a client, and within the first three months
a crack developed within the combustion liner, causing the engine to fail to meet
minimum performance. The maintenance facility rightfully advised the client to remove
the engine and send it to Turbomeca for repair. The estimated cost was budgeted at
€125,000.00. You can imagine how unhappy the client became after only three months
The client contacted us and we stepped in to find a smart solution that would effectively
add a tremendous amount of value. We suggested that he enrolled in the OEM Service
by the Hour (SBH) agreement. We then conducted negotiations with Turbomeca whereby
the client would pay for the repairs but would equally be able to enrol in the SBH
without buying into it. This was a win/win situation. Turbomeca got a new client
on their SBH program, and the client now has the best possible policy covering both
scheduled and unscheduled events!